WAMM.chat provides the capability to export all messages and contact data from connected communication channels: WhatsApp, Telegram Personal, Telegram Bot, MAX Personal, MAX Bot, and Avito — a functionality not available in standard messengers. You can select specific timeframes — from a few days to a complete chat archive. This is particularly useful for preparing reports, analyzing customer activity, or creating backups of important negotiations.
How to Perform an Export
To start an export, go to the additional menu located above the chat list. Select the "Export chats and messages" option, which will open the export settings panel.
Configuring Export Parameters
The system allows flexible configuration of the export to suit specific business tasks.
- Select a specific communication channel (WhatsApp, Telegram, MAX, or Avito)
- Specify the time period for data export
- Define the data type: contacts only or full conversation history
After configuring the parameters, click the download button, and the system will prepare the files for download.
Exported Data Formats
WAMM.chat generates two types of files for maximum convenience when working with data. The first file contains summary contact information, the second — detailed conversation history, which can be easily opened in Excel or other spreadsheet programs.
- Message ID — unique identifier in the WAMM.chat system
- Timestamp — exact time of sending or receiving
- Phone Number — identifier of the conversation participant
- Message Direction — incoming (receive) or outgoing (send)
- Content — message text or link to media files
- Delivery Status — for sent messages
Business Benefits
The export function solves numerous business tasks:
Analytics and Reporting: Exported data allows for deep analysis of customer communications, identifying behavioral patterns, and measuring the effectiveness of different communication channels.
Backup: Regular export ensures the safety of important business correspondence and contact information, protecting against data loss.
CRM Integration: Exported contacts can be easily imported into various CRM systems for further work with the customer base.
Compliance: Many companies are required to archive business correspondence according to internal regulations or legal requirements.
Security and Access Rights
The export function is available exclusively to users with administrator rights. This ensures controlled access to confidential information and prevents unauthorized data export.
Exporting chats and messages from messengers is a tool not available in regular messengers.