We continue to improve our service and are pleased to present you with fresh updates: Highlighting chats without customer response — automatic visual indication of chats requiring atte
We continue to improve our service and are pleased to present you with fresh updates:
- Highlighting chats without customer response — automatic visual indication of chats requiring attention
- Chat tasks — scheduling actions and reminders for important communications
- Disabling auto-scroll to new messages — a new setting in your Profile for comfortable work with active chats
- Marking deleted and edited messages — tracking changes now available for WhatsApp as well
- Receiving read status for messages in Telegram
- Conversation export for any period — convenient export of message history
- Ability to exclude chats from reports
- Payment in tenge for Kazakhstan businesses — convenient payments for Kazakh companies with electronic documentation (EAVR, ESF)
- Personal phone consultation
Chat Management Improvements
Highlighting Unanswered Chats
This feature automatically highlights conversations where customer messages haven't been answered within a specified timeframe (3-60 minutes). A flashing red indicator helps you quickly identify priority inquiries. This can be configured by administrators in the general settings.
Chat Tasks
Plan future actions with chats: create text reminders, schedule marking chats as unread, or set completion/reopening times. When the scheduled time arrives, the system will send a notification and add an internal comment. Perfect for tracking important deals and maintaining regular customer contact.
Auto-Scroll Setting
A new profile setting allows the system to automatically scroll to new messages when opening a conversation. This enhances efficiency when working with lengthy chat histories.
Deleted and Edited Messages Tracking
The system now visually marks messages in WhatsApp that have been deleted or edited by clients. This helps maintain a complete history of all communications.
Enhanced Messaging Capabilities
Telegram Broadcasting
Our messaging system now fully supports Telegram broadcasts with the same user-friendly interface available for WhatsApp.
Expanded Broadcasting Features
- File attachments in broadcasts
- Manual contact entry without importing spreadsheets
- Automatic duplicate removal
- Random message selection for more natural-sounding mass communications
- Personalization using data from imported files
Improved Reporting
Conversation History Export
Export message history for any selected time period. Ideal for archiving, communication analysis, or creating management reports.
Read Status for Telegram
You can now track read receipts for Telegram messages, similar to WhatsApp functionality.
Chat Exclusion from Reports
You can now exclude specific conversations from analytics reports to get more accurate statistics by filtering out test or technical chats.
Additional Features
Payments in Tenge
Kazakhstan-based clients can now pay in tenge through "Message Hub" LLP. To switch to tenge payments, review the pricing and terms in the Payment section and submit your request.
Personal Consultation
Our experts can call you to provide personalized assistance in setting up WAMM.chat for your specific business needs. Request a consultation to maximize the value of your service.
Thank you for choosing WAMM.chat! We continuously work to improve our service and welcome your feedback on these new features.
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