1. Getting Started
Is your service suitable for small businesses or only for large companies?
It's suitable for everyone! You can use WAMM.chat both individually and with a team. Even if you have just one manager, the service will help speed up your work.
How quickly can I get started?
You can start working with WAMM.chat in literally just a few minutes.
You can start working with WAMM.chat in literally just a few minutes. After registering on the website, you get 3 days of free access to test all the service features. Connecting messengers happens very quickly — for WhatsApp, you just need to scan a QR code, and for Telegram, enter your phone number and confirmation code. This allows businesses to instantly centralize customer communication, start distributing chats among employees, and use professional tools instead of regular messengers on their phones.
Why should I choose WAMM.chat?
It's a ready-made business solution that simplifies working with messengers, automates processes, and increases sales. You'll be able to scale your business without losing control over communications.
It's a ready-made business solution that simplifies working with messengers, automates processes, and increases sales. You'll be able to scale your business without losing control over communications.
Can I use WAMM.chat without installing any software?
Yes, the service works directly in your browser. You don't need to download or install anything — just go to WAMM.chat and start working.
How quickly can I create a mailing campaign?
It depends on your customer base, but usually it takes just a couple of clicks. You upload contacts from Excel, write your message, and launch.
Can I connect multiple WhatsApp numbers right away?
Yes, you can connect multiple WhatsApp numbers, Telegram, Avito, and each will work independently. This is convenient for separating workflows between departments or managers.
What's the delay for message delivery? If a client sends a request on WhatsApp, how many seconds later will the manager responsible for this client see their message?
We receive and send messages with minimal delays, averaging no more than 1 second. This works equally fast for messages in WhatsApp and Telegram.
How quickly can I get help from technical support and what communication methods are available?
We accept requests 24/7.
We accept requests 24/7. Response time depends on workload, but we try to respond in real-time. You can contact us through: Support window (fastest method); WhatsApp: +7(918)311-55-11 (text only); Telegram: @WAMMChat_support_bot; E-mail: mail@wamm.chat.
2. Features and Capabilities
How is your service better than just WhatsApp Web or Telegram Web?
WAMM.chat provides team collaboration capabilities that are absent in standard web versions of messengers: multiple operators can simultaneously work with one account, assign responsible persons for…
WAMM.chat provides team collaboration capabilities that are absent in standard web versions of messengers: multiple operators can simultaneously work with one account, assign responsible persons for chats, and distribute workload among employees. The service includes professional automation tools — message templates, auto-responders, scheduled sending, bulk messaging to client database, and API for CRM system integration. Additional work organization features are available: tags and notes for chats, operator activity reports, Telegram notifications, and the ability to work with multiple messengers in a unified interface. This makes WAMM.chat a complete business solution, not just a web version of a messenger.
Can you program message sending for a specific time?
Yes, you can set up scheduled message sending, for example, send a client a meeting reminder tomorrow at 10 AM.
Does WAMM.chat support voice messages?
Yes, you can send and receive voice messages. In WhatsApp, you can even automatically convert voice to text.
Are there any message quantity limitations?
No, you can send and receive unlimited messages. Pricing depends only on the number of connected messengers and users.
Can you export conversations and contacts?
There's a possibility to export all contacts and messages to an Excel file through the special "Export chats and messages" function in the menu above the chat list.
There's a possibility to export all contacts and messages to an Excel file through the special "Export chats and messages" function in the menu above the chat list. You can select a specific communication channel, set a date range, and download both contacts and conversations. This feature is especially useful for creating archived copies of important negotiations, analyzing client communication history, preparing reports for management, or transferring data to other systems. More details in the knowledge base.
Can you work from a phone?
We don't have a mobile app. You can work in a browser - WAMM.chat is adapted for mobile devices. You can work in a browser or receive notifications in Telegram.
Do you support group chats in your service?
In WAMM.chat, you can write and receive messages in WhatsApp group chats and view the list of group participants.
In WAMM.chat, you can write and receive messages in WhatsApp group chats and view the list of group participants. Creating group chats and adding/removing participants can only be done through WhatsApp/Telegram on your phone.
Can you work with WhatsApp, Telegram, and Avito in one place?
Yes, WAMM.chat combines these messengers in one window.
Yes, WAMM.chat combines these messengers in one window. You'll be able to respond to clients, conduct conversations, assign responsible persons, and automate dialogues. This simplifies team work and speeds up request processing.
Can you create message templates?
You can create message templates with text, files, and images.
You can create message templates with text, files, and images. Templates help reduce response time for typical client questions and ensure consistent communication across all employees. You can create both personal templates (available only to you) and shared ones for the entire team, including a special signature template that automatically adds to every message. This is especially useful for support services when answering frequently asked questions and for sales departments when sending price lists and presentations.
Does search work?
You can use chat search and filtering to search by contacts, names, message text and communication channels, tags, responsible users and message dates, as well as search in message templates, which s…
You can use chat search and filtering to search by contacts, names, message text and communication channels, tags, responsible users and message dates, as well as search in message templates, which searches both by names and template content.
Are there limitations on WhatsApp message broadcasting? And can you do WhatsApp broadcasting from a database in Excel format?
There are no message quantity limitations and they are not separately charged. You can easily perform broadcasting through an Excel file.
3. Team Collaboration
Can all users see everyone's messages and identify who specifically sent a message to the client?
Yes, all account users can see messages from all chats and can identify who specifically sent a message to the client.
Yes, all account users can see messages from all chats and can identify who specifically sent a message to the client. The name of the user who sent the message is displayed under each message in the chat, ensuring complete transparency in team communication. This helps control the quality of client communication — managers can track how employees interact with clients, and colleagues can pick up conversations when necessary, knowing the conversation context. To restrict access, you can configure user permissions — an administrator can limit an employee's access to specific communication channels or use user group systems to divide responsibilities between departments.
How do you organize multiple managers working with one WhatsApp number?
Simply add them to WAMM.chat, assign permissions, and distribute chats. Each person can work with clients without needing to access WhatsApp on their phone.
How many users can be connected to one account?
Unlimited. You can assign roles and distribute access to channels and chats. This is convenient for sales departments, support teams, and administrators.
How many people are recommended per WAMM.chat account?
The number of users per WAMM.chat account is unlimited - you can add as many employees as needed for your team's effective operation.
The number of users per WAMM.chat account is unlimited - you can add as many employees as needed for your team's effective operation. All users can work simultaneously from different devices and different cities, which is especially convenient for distributed teams and companies with multiple offices. For optimal workload distribution, we recommend using the user groups feature with automatic chat assignment - this allows for even distribution of client inquiries among operators and eliminates situations where no one responds to clients. Flexible pricing and daily billing makes team scaling economically beneficial for businesses of any size.
4. Chats
How to delete an erroneous message?
In our program, you can delete a sent message within 20-30 minutes after sending (similar to the "delete for everyone" function in WhatsApp).
In our program, you can delete a sent message within 20-30 minutes after sending (similar to the "delete for everyone" function in WhatsApp). Under each sent message, there is a button to delete the message. After deletion, the date and name of the user who deleted the message is recorded.
Is it possible to write to a client first without adding a contact?
Yes, you can write first to a client on WhatsApp and Telegram without previously adding the contact to your phone book.
Yes, you can write first to a client on WhatsApp and Telegram without previously adding the contact to your phone book. Simply specify the phone number in international format directly in the program and send the message immediately. This is especially useful for cold sales, mass messaging, and operational work with new leads — you can instantly connect with potential clients. This feature saves operators' time and allows quick response to hot leads without unnecessary contact manipulations on smartphones.
How to set up sending notifications to clients from our website?
Through API, you can automatically send messages to WhatsApp and Telegram for certain events (for example, a request on the website).
How does the auto-responder work?
You can set up automatic responses to the first message, calls, and messages during non-working hours. This helps prevent losing clients and saves time.
Can you load chats that were conducted previously?
Yes, WAMM.chat automatically loads and imports chat history when connecting your messengers.
Yes, WAMM.chat automatically loads and imports chat history when connecting your messengers. During authorization and when reloading the connection channel, the system loads contacts and messages. This option is enabled by default and loads chats and messages from the last several days. This allows businesses to maintain continuity of communication with clients when transitioning to a new platform, without losing important interaction data and negotiation context.
How is message history stored?
Messages are stored for the entire working period + 14 days after disconnection. Media files are stored for 2 months by default, but can be extended to 6 months.
5. Access and Security
Can I hide certain chats from specific employees?
Yes, you can restrict access to messengers, chats, or assign permissions to view only their own conversations. This is configured in the "Users" and "Groups" sections.
We have frequent staff turnover, how can we limit access to the client database?
Each user has their own role and area of responsibility. You can hide chats from certain messengers, restrict access to contacts, and remove employees without losing data.
We have multiple branches, can we separate access?
Yes, you can create user groups and assign access to specific chats and messengers. This is convenient for franchises, chain companies, and remote teams.
Where is data stored, and how do you ensure its security?
Data is stored on secure servers in Russia with backup and encryption (SSL/TLS). We have a strict privacy policy: correspondence is not shared with third parties and is not viewed by employees.
Data is stored on secure servers in Russia with backup and encryption (SSL/TLS). We have a strict privacy policy: correspondence is not shared with third parties and is not viewed by employees.
Can deleted messages be recovered?
Deleted messages cannot be recovered, but the history will always show who deleted the message and when.
What is the probability of a Telegram account being blocked when multiple managers are constantly messaging?
The probability of blocking is minimal if you avoid spam and complaints from recipients. We successfully operate accounts with 50 or more managers.
6. Payment and Pricing
Can I pay for WAMM.chat via bank transfer from a legal entity?
Yes, you can pay by invoice for legal entities by downloading the invoice in your personal account.
How is the service paid for?
Payment is subscription-based with daily billing. You can pay for 15, 30, 90, or 180 days with cumulative discounts up to 15%. Payment options include online and by invoice.
What options are available for obtaining closing documents for paid invoices?
The following options are available for obtaining closing documents: acts are available for download in your personal account under Payment - Acts section, and for Russian clients, we also send origi…
The following options are available for obtaining closing documents: acts are available for download in your personal account under Payment - Acts section, and for Russian clients, we also send originals by mail or through EDI upon request. Documents are automatically generated monthly on the 1st day for the previous month and become available for self-download. This simplifies document flow management for businesses, allowing quick access to necessary acts for accounting reporting without additional approvals.
What happens if I forget to pay for the service?
If your balance is depleted, the service is suspended. All data (chats, settings) is retained for another 14 days. After topping up your balance, service is restored without any losses.
If your balance is depleted, the service is suspended. All data (chats, settings) is retained for another 14 days. After topping up your balance, service is restored without any losses.
Can I pay earlier than when the trial period or paid period ends?
You can top up your balance at any time, even during an active trial period or before the end of an already paid period.
You can top up your balance at any time, even during an active trial period or before the end of an already paid period. WAMM.chat uses a daily billing system — funds are credited to your account balance and charged daily proportionally to the number of connected services. This allows for flexible expense planning, avoiding overpayment for services and preventing sudden service disconnection during critical moments of client work.
7. Performance and Reliability
What is your SLA? How reliable is the service?
WAMM.chat has been operating since 2020 and ensures 99% uptime stability, capable of handling high loads.
WAMM.chat has been operating since 2020 and ensures 99% uptime stability, capable of handling high loads. Throughout our entire operation period, there have been no security incidents. We have a service status page for tracking current status and historical performance metrics. The platform's high reliability allows businesses to avoid losing customers due to technical failures and maintain continuous communication.
What load can your service handle?
WAMM.chat is designed to handle large message volumes. You can manage thousands of chats simultaneously without losing speed or stability.
What analytics can be obtained from conversations?
There are reports on message count, operator activity, and dialogue distribution. You can monitor employee workload and work efficiency.
We encountered a problem: we received a WhatsApp block due to spam, contacted support, and got the account unblocked. However, we are now facing blocking again when trying to connect the number to WAMM. How should we proceed in this situation?
We have instructions for dealing with blocks in the "Help" section.
We have instructions for dealing with blocks in the "Help" section. If you haven't reviewed them yet, please check the following link: Blocks We will modify your connection to exclude any association with the previous number that was blocked. After unblocking, we recommend reinstalling WhatsApp on your phone and sending several messages from it to "warm up" the account, as if it were a new number.
8. Integrations and API
Is there a ready-made integration with amoCRM?
There is no direct integration with amoCRM, but you can connect through API or ready-made automation tools (for example, Integromat, Albato, Zapier).
Is there a Webhook for receiving incoming messages?
Yes, Webhook transmits incoming messages to your system in real time. You can set up message processing for automatic actions.
Can WAMM.chat be integrated with GetCourse, and how to do it?
Yes, integration is possible through our API, the description of which is available at the link: https://wamm.chat/help/opisanie-api or by navigating to chats.
Yes, integration is possible through our API, the description of which is available at the link: https://wamm.chat/help/opisanie-api or by navigating to chats. Some of our clients have successfully integrated WAMM and GetCourse on their end. However, we don't have ready-made integrations. We recommend clarifying integration details with GetCourse support specialists.
Does your product have direct integration with Bitrix24 or only independently through API?
Currently, we don't have ready-made integrations with Bitrix24.
Currently, we don't have ready-made integrations with Bitrix24. It's possible to use our API for integration with your platform. If you have specific requirements, we're ready to discuss the possibility of developing an integration for your needs.
We already have a CRM, why do we need your service?
WAMM.chat doesn't replace your CRM, but complements it — we specialize specifically in messengers.
WAMM.chat doesn't replace your CRM, but complements it — we specialize specifically in messengers. While CRM manages your customer base and deals, WAMM.chat provides professional messaging operations: multi-user access, chat distribution between operators, auto-responders and message templates. Thanks to our API, you can easily integrate messengers with your existing CRM — automatically send notifications to clients, authorization codes and order statuses through WhatsApp directly from your system. This allows you to turn messengers into a full-fledged customer service channel that works in conjunction with your business processes.